Call Center Payment Processing Charge

Starting January 1, 2023, a $10 convenience charge will be applied if a payment is made over the phone with a representative. To help you avoid the charge, we offer a variety of simple payment options, including Easy Pay, pay by phone using our automated system, and making an online payment through the Sparklight Business Customer Portal. Click here to learn more.

Q: Why wasn't I notified in advance of the convenience charge?

A: We placed notices about the increase starting in the October 23 billing statement. We apologize that you missed the notification.

Q. How was the $10 convenience charge determined?

A. The $10 convenience charge is the average cost of processing fees associated with processing pay-by-phone payments.

Q: When will the $10 convenience charge be implemented?

A: The $10 convenience charge for pay-by-phone payments will be implemented starting on January 1, 2023.

Q: Is there anything that can be done to avoid the charge?

A: To help you avoid the charge, we offer a variety of simple payment options, including Easy Pay, pay by phone using our automated system, and making an online payment through the Sparklight Business Customer Portal. For more information about the bill payment options that are available, please click here.