What are the requirements to achieve max speeds?

A. You must get Sparklight Business Internet Service in order to add this solution to your services.

Q: Will Internet Backup Service cover my entire Internet services?

A: The Internet Backup Service is intended for Sparklight Business Internet customers who have devices that need to remain connected during a service outage. This solution covers critical devices that are connected to the Cradlepoint E100 device (Internet Backup Service device), providing protection when the primary internet device is offline.

Q: Will I receive an alert when my primary internet goes down?

A: The entire process is seamless as this service will not cause any interruption to your business. At this time, we are working on developing an alert process where messages will be sent through the business My Account portal.

Q: Is there an additional charge if we go above the 2GB limit with Internet Backup Service?

A: No, there is no additional charge if you go over the 2GB limit. However, if you do cross the threshold, we will reduce your download speed.

Q. Can I use this service to watch videos or view my social media channels?

A. No, all social media and video streams will be blocked while Internet Backup Service is being used. This solution is to protect your business’s critical devices during an outage. You’ll be able to access social media and stream video once your primary internet service is restored.

Q. Why do I need the Internet Backup Service?

A. Internet Backup Service is intended for customers who can’t afford to experience downtime in their business. With this service, critical devices such as credit card machines, POS systems and email servers will remain running during an outage.

Q: Does Internet Backup Service protect my Wi-Fi devices as well?

A: Yes. The Sparklight Business Backup SSID will appear once the Internet Backup Service device is powered on. Your wireless devices will stay online if they are connected to that SSID.

The customer is responsible for any equipment beyond the cable modem. Sparklight Business Solutions does not setup or configure customer routers or firewalls & support currently stops at the cable modem. It may be a good idea to have a member of your IT department or technical support on site the day of the install. Customers with multiple static IP addresses will share the provisioned bandwidth. The total available bandwidth will not exceed the provisioned bandwidth regardless of the number of IP address assigned to the account.

Customers who plan to run a server (email or otherwise), will need to look at utilizing at least (1) static IP option. The only way to run reverse DNS is through a static IP address. This device will need to be visible to the modem and will not work behind a router or firewall.

Sparklight requires that you lease a modem for static IP service. We know that the quality and reliability of service for your business is important to you, and we want to ensure that the device providing connectivity for your business supports the latest technology and has the best level of support from Sparklight.

Dynamic IPs are subject to change for a number of reasons. This type of IP address is pulled out of a pool of available addresses within the Sparklight Business system. Static IPs are available in 1, 5 and 13 block configurations. A compatible Gateway is required for static IP addresses.  The customer's Static IP is always the same, which is a necessity when you are running a web server, mail server or any piece of equipment that needs to have the same IP address every time you access it.

Yes. While both residential and business Internet operate over the same reliable digital network, Sparklight Business Solution’s Internet is designed for meeting the broadband capacity and features relative to business needs. Additionally, Sparklight Business Solution’s customers receive service order and repair priority over everyone else on the network.

Please contact Sparklight Business Technical Care Center at 877.570.0500.

Yes, static IP addresses are reserved for our business customers. The cost is as follows:

1 Static IP: $9.95/mo.

5 Static IPs: $19.95/mo.

13 Static IPs: $39.95/mo.

Sparklight requires customers to use a DOCSIS 3.1 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster internet speeds, and have a longer expected lifetime. Below is a list of compatible modems that will work on the Sparklight Business network.

Sparklight Business will supply the necessary modem to power Business Phone services.

Compatible Internet-Only Modems

The following is an up-to-date list of supported modems that have been certified to work on the Sparklight high-speed Internet network. If you wish to purchase your own modem, we strongly recommend purchasing a DOCSIS 3.1 modem to ensure you receive the fastest speeds and maximum connectivity on our network.

Can I purchase my own modem for static IP service?

Sparklight requires that you lease a modem for static IP service. We know that the quality and reliability of service for your business is important to you, and we want to ensure that the device providing connectivity for your business supports the latest technology and has the best level of support from Sparklight.

Benefits of leasing a modem from Sparklight Business?

If you lease a modem from Sparklight Business, any problems with the modem we will take care of generally within 4-hours or less. No need to go to the big box stores to buy a new modem, Sparklight Business will fix the issue remotely or replace the modem often the same day.

For Customers in PON Markets:

Your Sparklight Fiber Internet service will be using a device known as an ONU instead of modems. We provide a complimentary ONU to support your fiber service and do not currently support customer-owned ONU’s. We offer and support Business WiFi service for $9.95 per month. These systems will maximize your wireless experience. However, if you prefer to obtain a router for multi-Gig speed. Below are the devices which are available in the retail stores,

NOTE:  For Multi-Gig speed, If you opt to purchase your own router and in the event your router may be causing service issues you will need to contact your manufacturer for additional support.